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| »InstantKB.NET v1.3 |
InstantKB.NET is the market-leading ASP.NET & SQL Server knowledge base solution designed to elimiate repeat support enquries and offer reliable self-service online support to your customers.
Intuitive category navigation and powerful full-text search capabilities allow customers, employees or partners to quickly and easily locate information on a self-service basis eliminating questions, helping reduce your support costs while improving overall customer satisfaction.
Questions can be submitted directly to the knowledge base allowing subject matter experts to answer and instantly share this question with others. This will slash the time you spend answering the same common support questions over and over again.
User accounts allow you to control the content that is presented. You can assign multiple user-roles to each user account allowing you to display content that is specific to different users or groups. For example you could provide your customers, employees or partners accounts to each access a private collection of information within a single knowledge base.
Complete control over all aspects of the knowledge base is provided via the secure web-based administration area. Administrators can easily manage content, attachments, categories, users, user-roles and answer questions submitted to the knowledge base.
InstantKB.NET is perfectly suited for companies or individuals that sell products or services where users ask many pre-sales or post-sales questions. Why spend all your time answering support questions when your customers, employees or partners can get access to the information they need 24/7/365 immediately via InstantKB.NET |
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Ratings:1 |
Date: 05.09.05 |
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