Vision Desk is the new help desk software for Trouble Ticketing and Knowledge Management.
The main functionalities are:
* The Help desk is available and monitored 24/24, 7 days per week.
* Structured and easily interrogated Corporate Knowledge Management.
* Completely automated trouble ticket handling.
* Multi-channel request handling (email, web, sms, paper).
* Active web based Architecture.
* Telephony integration.
* Self-service for customers over web
