| e11 help desk software for customer service and support via email, web, phone and fax. Your customers can create and update tickets via email or web based interface. e11 is 100% web based help desk software. A proven solution supporting more than 300,000 users, e11 help desk would give you access to reduce turnaround time. Now available with new features like integrated self help portal, discussion board, ticket threading, customer portal, automated FAQ, Active Directory integration, Escalation and Routing rules management and ticket queue management. |
